In this study we explore to what extent COVID-19 affected victims of domestic violence regarding the quality of support received. Thirty help seeking women receiving support from a specialized department or a women's shelter were interviewed. The analysis revealed that the experiences of receiving support was dependent on access to digital solutions, treatment phase and relationship with the therapist. Varied experiences among the respondents were identified. Some experienced that contact with helpers became more distant, that trust was affected as a consequence of the pandemic, and conversely, others expressed that the quality of contact was very good and was not affected by the pandemic. Quotes from respondents will be presented and implications of the findings discussed during the session.