This paper focuses on the rarely sought micro-level conditions of digitalisation for inter-organisational collaboration. Based on the “technology frame of reference” (TFR) Theory, this study aims at increasing the understanding of group-level (in)congruence and (in)consistency in the adoption and use of new digital technology in the AEC industry. The studied infrastructure case involves two actor groups currently in the process of adopting a new digital geotechnical data management system which is expected to impact both work processes and practices. Based ondocument analysis, semi-structured interviews, and observations of the adoption process unfolding, we analyse how the differences and similarities in technology frames influence the adoption and use of the new system. It can be concluded that, to date, no major (in)congruences or (in)consistencies exist, but different dimensions off raming spanning from operational to strategic.
Winner Paper – the Rod Howes Award for Best Conference Paper, ARCOM 2023.