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“How do we communicate a sense of safety?”: Participatory processes to enhance the Swedish Police's social media communication regarding creating a sense of safety in the public sphere
Jönköping University, School of Education and Communication, HLK, Media and Communication Studies.ORCID iD: 0000-0002-2033-2550
2023 (English)In: Organization, Communication and Promotion: Div 8: Contestations on social media / [ed] Johanna Arnesson, Bergen: Nordicom, 2023, p. 31-Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This study aims to understand how the Swedish Police, which is an authoritarian public sector organization, communicates about public safety through their social media presence. This study utilizes a participatory process method by using critical making workshops consisting of discussions, actions, and reflections to capture participants’ sensemaking processes. Thus, sensemaking is therefore used as the theoretical lens. The preliminary findings in this paper build on four critical making workshops with three to four police employees from the Police Region South [Polisregion Syd] (PRS), focusing on reflecting and creating social media communication strategies. This is to strategically deepen the social media communication about a sense of safety by taking a bottom-up perspective to grasp the polyphonic character and the complexity of the communication.

Place, publisher, year, edition, pages
Bergen: Nordicom, 2023. p. 31-
Keywords [en]
Strategic communication, Public safety, Participatory processes, Critical Making, Sensemaking, Social media
National Category
Media and Communications Public Administration Studies Media Engineering
Identifiers
URN: urn:nbn:se:hj:diva-62297OAI: oai:DiVA.org:hj-62297DiVA, id: diva2:1791664
Conference
NordMedia23, August 16 - 18, 2023.
Projects
Part of Jens Sjöberg's ongoing dissertation.
Note

Work in progress that was presented on August 18, 2023

Available from: 2023-08-25 Created: 2023-08-25 Last updated: 2025-01-31

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Conference Programme (my presentation is found on p.31)

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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