This study aims to understand how the Swedish Police, which is an authoritarian public sector organization, communicates about public safety through their social media presence. This study utilizes a participatory process method by using critical making workshops consisting of discussions, actions, and reflections to capture participants’ sensemaking processes. Thus, sensemaking is therefore used as the theoretical lens. The preliminary findings in this paper build on four critical making workshops with three to four police employees from the Police Region South [Polisregion Syd] (PRS), focusing on reflecting and creating social media communication strategies. This is to strategically deepen the social media communication about a sense of safety by taking a bottom-up perspective to grasp the polyphonic character and the complexity of the communication.
Work in progress that was presented on August 18, 2023