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Cultural diversity in healthcare teams: Review and research agenda
Jönköping University, School of Health and Welfare, HHJ, Department for Quality Improvement and Leadership. Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare.ORCID iD: 0000-0002-3113-6432
Region Jönköpings län.
Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Centre for Family Entrepreneurship and Ownership (CeFEO).ORCID iD: 0000-0002-8938-2150
2023 (English)In: Proceedings of The Annual Meeting of The Academy of Management, 2023, Vol. 2023, No. 1, Academy of Management , 2023, Vol. Vol. 2023, no 1Conference paper, Oral presentation with published abstract (Refereed)
Sustainable development
0. Sustainable Development
Abstract [en]

Team-based work is considered key to improving the quality of national health systems, yet adverse events in relation to teamwork account for up to a third of all incidents. Teams in healthcare are typically multi-professional and diverse in many dimensions, with cultural diversity being one of the biggest challenges. The objective of this systematic integrative literature review is to analyse the literature to better understand the impact of cultural diversity in healthcare teams on team processes and team and patient outcomes. The study also explores the conditions that enable or hinder team functioning. The results of the review based on 43 articles suggest that cultural diversity threatens to have a negative effect on team processes, team performance, team climate, and patient safety, both directly and indirectly. Culturally sensitive leadership, cultural training, open and transparent procedures appear to mitigate issues associated with cultural differences in healthcare teams. Based on these findings and utilizing SWOT, we identify strengths and weaknesses as well as future research opportunities and threats to the field’s future development.

Place, publisher, year, edition, pages
Academy of Management , 2023. Vol. Vol. 2023, no 1
Series
Academy of Management Proceedings, ISSN 0065-0668, E-ISSN 2151-6561 ; Vol. 2023, No. 1
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hj:diva-62280OAI: oai:DiVA.org:hj-62280DiVA, id: diva2:1790980
Conference
83rd Annual Meeting of the Academy of Management, 4-8 aug 2023, Boston, USA
Available from: 2023-08-24 Created: 2023-08-24 Last updated: 2023-08-24Bibliographically approved

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Schmidt, ManuelaUman, Timur

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