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Differences among generations of USA tourists regarding the positive content created about Colombia in social media
Fundación Universitaria Konrad Lorenz, Bogotá, Colombia.ORCID iD: 0000-0002-6386-7483
2018 (English)In: Journal of Hospitality and Tourism Management, ISSN 1447-6770, Vol. 36, p. 31-39Article in journal (Refereed) Published
Abstract [en]

This research analyzes if generational segmentation moderates the relationships among self-congruity, nation brand, destination brand and the use of social media by USA tourists to create positive content about Colombia. Using the methodology of SEM, the results show that experience self-congruity influences the perception of the destination brand and the content created in social media about Colombia. Also, a positive perception of the nation brand motivates the creation of positive content about the country. Using an invariance test and a multi-group analysis, it was found that the relationship between self-congruity and the positive content created on social media can only be accepted among Generation Y tourists. Furthermore, the relationship between nation brand, destination brand and the content created on social media can only be accepted among Generation X tourists. The conclusions of the paper present the managerial implications of these findings.

Place, publisher, year, edition, pages
Elsevier, 2018. Vol. 36, p. 31-39
Keywords [en]
Destination brand, Generational segmentation, Nation brand, Self-congruity, Social media
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-60083DOI: 10.1016/j.jhtm.2018.07.002ISI: 000443322300004Scopus ID: 2-s2.0-85050360942OAI: oai:DiVA.org:hj-60083DiVA, id: diva2:1749174
Available from: 2023-04-05 Created: 2023-04-05 Last updated: 2023-04-05Bibliographically approved

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Luna-Cortés, Gonzalo

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  • apa
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Output format
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