On Application Potential of Robotic Process Automation in Small Enterprises
2022 (English)In: CEUR Workshop Proceedings: Joint of the BIR 2022 Workshops and Doctoral Consortium, BIR-WS 2022 / [ed] H. Koç, J. Stirna, K. Sandkuhl, U. Seigerroth, M. Kirikova, P. Forbrig, C. Møller, A. Gutschmidt, B. Johansson, CEUR-WS , 2022, Vol. 3223, p. 70-78Conference paper, Published paper (Refereed)
Abstract [en]
The potential of Robotic Process Automation (RPA) for enterprises is undisputed and includes automation of routine tasks, improvement of data quality or reduction of monotonous tasks. However, our observation from projects with enterprises is that much of this potential is clearly visible in larger enterprises but not so obvious in small enterprises. SMEs often show a lower readiness to invest time and resources in new technologies. Thus, application fields requiring an investment are not exploited by SMEs. So, what is the real application potential of RPA in SMEs? Are there typical application scenarios with potentially high benefits that SMEs should focus on? This is the focus of this paper. We will address the question of application potential primarily from a qualitative perspective, i.e. the aim is not to quantify the potential but to qualify the application fields. The contributions of this paper are (1) an innovative dataspace as an example case for business model development, (2) an approach to support business model development based on data value chains and reference enterprise architectures, and (3) analysis of existing literature in the field. © 2020 Copyright for this paper by its authors.
Place, publisher, year, edition, pages
CEUR-WS , 2022. Vol. 3223, p. 70-78
Series
CEUR Workshop Proceedings, ISSN 1613-0073 ; 3223
Keywords [en]
Process control, Application fields, Application potential, Enterprise IS, Process automation, Robot process automation, Robotic process automation, Small and medium-sized enterprise, Small enterprise, SME, Robotics, RPA, Small and medium-sized enterprises
National Category
Robotics
Identifiers
URN: urn:nbn:se:hj:diva-58702Scopus ID: 2-s2.0-85139837463OAI: oai:DiVA.org:hj-58702DiVA, id: diva2:1706373
Conference
CEUR Workshop Proceedings Volume 3223, Rostock 20 September 2022 through 23 September 2022.
2022-10-262022-10-262022-10-26Bibliographically approved