Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Blueprinting construction logistics services for quality improvement
Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden.
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.ORCID iD: 0000-0001-7867-3895
Department of Science and Technology, Linköping University, Linköping, Sweden.
Division of Service Management and Logistics, Department of Technology Management and Economics, Chalmers University of Technology, Göteborg, Sweden.
Show others and affiliations
2023 (English)In: Construction Management and Economics, ISSN 0144-6193, E-ISSN 1466-433X, Vol. 41, no 1, p. 60-78Article in journal (Refereed) Published
Abstract [en]

Construction logistics services can, if implemented with high quality, positively impact both efficiency and sustainability of construction projects. However, present quality management frameworks have not been developed for temporary multi-actor contexts, such as construction, which is largely lacking industrialised processes. Still, construction logistics service providers provide service offerings to temporary settings and could thus benefit from a service quality perspective. Applying this perspective, this study supports the quality improvement of construction logistics services by using a service modularity approach to identify the services to prioritise for improvement. Building on interviews, concept mapping, and a service blueprint of a construction logistics setup, a priority matrix for improvements is developed. The first step in using this matrix is to operationalise the construction logistics setup in modules based on blueprinting. Second, the matrix evaluates the modules against nine empirically derived improvement enablers such as practices and forums for learning, and data measurements enabling the comparison and follow-up of construction logistics services. In conclusion, the priority matrix helps focus the improvements on modules with high likelihood of successful improvements. Improvements that can become sustained over time through the reuse of standardised modules in upcoming projects.

Place, publisher, year, edition, pages
Taylor & Francis, 2023. Vol. 41, no 1, p. 60-78
Keywords [en]
Construction logistics service; quality improvement; service modularity; service blueprint; priority matrix
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:hj:diva-58653DOI: 10.1080/01446193.2022.2130384ISI: 000866044600001Scopus ID: 2-s2.0-85140083778Local ID: HOA;;837728OAI: oai:DiVA.org:hj-58653DiVA, id: diva2:1704301
Available from: 2022-10-17 Created: 2022-10-17 Last updated: 2023-01-12Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Bäckstrand, Jenny

Search in DiVA

By author/editor
Bäckstrand, Jenny
By organisation
JTH, Supply Chain and Operations Management
In the same journal
Construction Management and Economics
Production Engineering, Human Work Science and Ergonomics

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 134 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf