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Conceptualizing Artificial Intelligence-Based Service Ecosystems
Herman Hollerith Center, Reutlingen University, Boeblingen, Germany.
Munich University of Applies Sciences, Munich, Germany.
Jönköping University, School of Engineering, JTH, Department of Computer Science and Informatics. University of Rostock, Rostock, Germany.ORCID iD: 0000-0002-7431-8412
Herman Hollerith Center, Reutlingen University, Boeblingen, Germany.
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2021 (English)In: Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA, Cham: Springer, 2021, Vol. 266, p. 377-384Conference paper, Published paper (Refereed)
Abstract [en]

Platforms and their surrounding ecosystems are becoming increasingly important components of many companies' strategies. Artificial Intelligence, in particular, has created new opportunities to create and develop ecosystems around the platform. However, there is not yet a methodology to systematically develop these new opportunities for enterprise development strategy. Therefore, this paper aims to lay a foundation for the conceptualization of Artificial Intelligence-based service ecosystems exploiting a Service-Dominant Logic. The basis for conceptualization is the study of value creation and particularly effective network effects. This research investigates the fundamental idea of extending specific digital concepts considering the influence of Artificial Intelligence on the design of intelligent services, along with their architecture of digital platforms and ecosystems, to enable a smooth evolutionary path and adaptability for human-centric collaborative systems and services. The paper explores an extended digital enterprise conceptual model through a combined, iterative, and permanent task of co-creating value between humans and intelligent systems as part of a new idea of cognitively adapted intelligent services.

Place, publisher, year, edition, pages
Cham: Springer, 2021. Vol. 266, p. 377-384
Series
Lecture Notes in Networks and Systems, ISSN 2367-3370, E-ISSN 2367-3389 ; 266
Keywords [en]
Digitalization, Value-co-creation, Artificial Intelligence, Service ecosystems, Digital architecture reference cube
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hj:diva-55871DOI: 10.1007/978-3-030-80840-2$\backslash$_ 43ISBN: 978-3-030-80839-6 (print)ISBN: 978-3-030-80840-2 (electronic)OAI: oai:DiVA.org:hj-55871DiVA, id: diva2:1637322
Conference
AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA
Available from: 2022-02-13 Created: 2022-02-13 Last updated: 2022-02-13Bibliographically approved

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Sandkuhl, Kurt

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