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The NASSS-CAT Tools for Understanding, Guiding, Monitoring, and Researching Technology Implementation Projects in Health and Social Care: Protocol for an Evaluation Study in Real-World Settings
Department of Primary Care Health Sciences, University of Oxford, Oxford, GB.
Said Business School, University of Oxford, Oxford, GB.
Department of Primary Care Health Sciences, University of Oxford, Oxford, GB.
Department of Primary Care Health Sciences, University of Oxford, Oxford, GB.
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2020 (English)In: JMIR Research Protocols, E-ISSN 1929-0748, Vol. 9, no 5, article id e16861Article in journal (Refereed) Published
Abstract [en]

Background: Projects to implement health care and social care innovations involving technologies are typically ambitious and complex. Many projects fail. Greenhalgh et al’s nonadoption, abandonment, scale-up, spread, and sustainability (NASSS) framework was developed to analyze the varied outcomes of such projects.

Objective: We sought to extend the NASSS framework to produce practical tools for understanding, guiding, monitoring, and researching technology projects in health care or social care settings.

Methods: Building on NASSS and a complexity assessment tool (CAT), the NASSS-CAT tools were developed (in various formats) in seven co-design workshops involving 50 stakeholders (industry executives, technical designers, policymakers, managers, clinicians, and patients). Using action research, they were and are being tested prospectively on a sample of case studies selected for variety in conditions, technologies, settings, scope and scale, policy context, and project goals.

Results: The co-design process resulted in four tools, available as free downloads. NASSS-CAT SHORT is a taster to introduce the instrument and gauge interest. NASSS-CAT LONG is intended to support reflection, due diligence, and preliminary planning. It maps complexity through stakeholder discussion across six domains, using free-text open questions (designed to generate a rich narrative and surface uncertainties and interdependencies) and a closed-question checklist; this version includes an action planning section. NASSS-CAT PROJECT is a 35-item instrument for monitoring how subjective complexity in a technology implementation project changes over time. NASSS-CAT INTERVIEW is a set of prompts for conducting semistructured research or evaluation interviews. Preliminary data from empirical case studies suggest that the NASSS-CAT tools can potentially identify, but cannot always help reconcile, contradictions and conflicts that block projects’ progress.

Conclusions: The NASSS-CAT tools are a useful addition to existing implementation tools and frameworks. Further support of the implementation projects is ongoing. We are currently producing digital versions of the tools, and plan (subject to further funding) to establish an online community of practice for people interested in using and improving the tools, and hold workshops for building cross-project collaborations. International Registered Report Identifier (IRRID): DERR1-10.2196/16861

Place, publisher, year, edition, pages
JMIR Publications , 2020. Vol. 9, no 5, article id e16861
Keywords [en]
evaluation, complexity, theory-driven evaluation, diffusion of innovation, scale-up, sustainability, implementation, NASSS (nonadoption, abandonment, scale-up, spread, sustainability) framework, innovation adoption, project management
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hj:diva-55437DOI: 10.2196/16861ISI: 000537952500016PubMedID: 32401224Scopus ID: 2-s2.0-85095789154Local ID: GOA;intsam;787460OAI: oai:DiVA.org:hj-55437DiVA, id: diva2:1624274
Funder
Wellcome trust, WT104830MAAvailable from: 2022-01-03 Created: 2022-01-03 Last updated: 2024-01-17Bibliographically approved

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Gremyr, Andreas

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