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Re-Shaping Physical and Digital Consumer and Participative Co-Production Processes: The Impact of Social Distancing During COVID-19
Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).ORCID iD: 0000-0001-8952-8773
2021 (English)In: Processual perspectives on the co-production turn in public sector organizations / [ed] Anja Overgaard Thomassen & Julie Borup Jensen, Hershey, PA: IGI Global, 2021, p. 42-58Chapter in book (Refereed)
Sustainable development
Sustainable Development
Abstract [en]

Social distancing has been a key strategy in the fight against the COVID-19 pandemic in 2020. The practice of social distancing has reshaped co-production processes, which have typically been built on close interactions between people, often in physical encounters. In this chapter, an action research design is applied, describing four everyday examples from Sweden of how individuals and organizations handled the changes, and applying a theory of four interaction zones. The aim is to explore how the practice of social distancing has implications for consumer and participative co-production processes. The physical space in co-production is negotiated and alterations are made: cancellations, decreased interactions, increased physical distance, outdoor activities, and moving interaction online. The cases illustrate that human space is also negotiated in online interactions. Online co-production initiatives need to address the challenges of attendance, digital literacy, meeting designs, and sharing power in meetings. The future requires a broader mix of co-production activities.

Place, publisher, year, edition, pages
Hershey, PA: IGI Global, 2021. p. 42-58
Series
Advances in Public Policy and Administration (APPA) book series, ISSN 2475-6644
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hj:diva-51301DOI: 10.4018/978-1-7998-4975-9.ch012ISBN: 9781799849759 (print)ISBN: 9781799858850 (print)ISBN: 9781799849766 (electronic)OAI: oai:DiVA.org:hj-51301DiVA, id: diva2:1512010
Available from: 2020-12-21 Created: 2020-12-21 Last updated: 2020-12-21Bibliographically approved

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Kjellström, Sofia

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CiteExportLink to record
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Citation style
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