Narratives of value co-creation: Elderly's understanding of their own role in the value co-creation process
2020 (English)In: 27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019 / [ed] J. vom Brocke, S. Gregor, O. Muller, Association for Information Systems, 2020Conference paper, Published paper (Refereed)
Abstract [en]
The purpose of this study is to investigate the value (co-)creation processes initiated by the users of a home-based monitoring service. We adopt a narrative approach to analyze a series of interviews to investigate these processes. Our results show three narratives - Value for the present- and the future-self, Service use and resource integrators and users as initiators, and Conditions for meaningful use - that the participants expressed. Through these narratives, the role of the user, the service and the service ecosystem (or system) is identified. The paper contributes to further understanding of the dynamics underpinning value (co-)creation processes by providing an empirically grounded investigation of value initiation practices amongst the elderly.
Place, publisher, year, edition, pages
Association for Information Systems, 2020.
Keywords [en]
Elderly care, Narratives, Remote monitoring services, Service Logic, Value (co-)creation, Value initiation, Value spheres, Information systems, Creation process, Home-based, Meaningful use, Monitoring services, Service ecosystems, Value co creations, Information use
National Category
Information Systems Nursing
Identifiers
URN: urn:nbn:se:hj:diva-50207Scopus ID: 2-s2.0-85087110101ISBN: 9781733632508 (electronic)OAI: oai:DiVA.org:hj-50207DiVA, id: diva2:1457925
Conference
27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019, 8 June 2019 through 14 June 2019
2020-08-132020-08-132020-08-13Bibliographically approved