Insta-engaging Distant Football Fans: Examining the Motivations and Behaviours of Distant Football Fans to Engage on the Social Networking Site Instagram.
2020 (English) Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE credits
Student thesis
Abstract [en]
Background : Social Networking Sites (SNSs) have changed the interaction between companies and consumers, enabling businesses to reach worldwide audiences, and impact marketing strategies. The same goes for the sports industry, where fan bases become more international, accessible and inclusive than ever before. Growing a global fan base allows football clubs to build a stronger brand name and benefit from a financial perspective. While multiple big European football clubs have developed global fan engagement programmes through SNSs and embraced the importance of these platforms, ascending clubs such as Ajax aim to reap the benefits too. For distant fans, SNSs display one of the few options to engage with one's focal club.
Purpose : This thesis explores the motivations and online behaviours of distant fans to engage with their focal club in an online environment.
Method : A quantitative study is conducted to meet the purpose of this thesis. As the thesis is written in cooperation with Ajax, the club distributed the online questionnaire to their distant fans database via e-mail, which resulted in 772 valid respondents. Besides demographical data, ten question blocks were developed in a way that they suit the integration of two models: motivations (Information, Entertainment, Personal Identity, Integration and Social Interaction, Empowerment, Remuneration and Brand Love) were studied based on the Uses and Gratifications Theory and behaviours (Consumption, Contribution and Co-Creation) were examined through Consumer Online Brand-Related Activities.
Conclusion : The need for Integration and Social Interaction, Empowerment and Remuneration mainly drive Consumption, Contribution and Co-Creation, while Brand Love revealed to be an overall important motivator for distant fans to engage with football clubs via social media.
Place, publisher, year, edition, pages 2020. , p. 89
Keywords [en]
sports, distant fans, football clubs, engagement behaviours, Social Networking Sites
National Category
Business Administration
Identifiers URN: urn:nbn:se:hj:diva-49200 ISRN: JU-IHH-FÖA-2-20201094 OAI: oai:DiVA.org:hj-49200 DiVA, id: diva2:1439181
External cooperation
AFC Ajax
Subject / course JIBS, Business Administration
Supervisors
Examiners
2020-06-232020-06-112020-06-23 Bibliographically approved