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Putting AI into context - Method support for the introduction of Artificial Intelligence into organizations
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. University of Rostock, Germany.ORCID iD: 0000-0002-7431-8412
2019 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Artificial Intelligence (AI) is a technology area creating high expectations in many enterprises when it comes to potential benefits for improving business, automating tasks or facilitating new kinds of services. However, the organizational take-up of "hyped technologies", such as AI, is accompanied by the danger that expectations regarding the benefits of the technology are not realistic which can result in failed innovation projects. This paper investigates expectations of two groups of enterprises from different application domains towards the organizational AI use. The results of the study indicate that often the technology is put into the focus rather than the organizational context which leads to neglecting requirements regarding process integration or data availability. As a consequence, the paper proposes a method component adding to enterprise architecture management, which describes how the organizational context of AI can be determined as support for AI requirements analysis and feasibility studies. The method component is demonstrated in a project aiming at introducing AI into instant payment transactions.

Place, publisher, year, edition, pages
IEEE, 2019.
Series
IEEE Conference onCommerce and Enterprise Computing, CEC, ISSN 2378-1963, E-ISSN 2378-1971
Keywords [en]
artificial intelligence, enterprise modeling, method engineering, instant payment, AI context
National Category
Computer and Information Sciences
Identifiers
URN: urn:nbn:se:hj:diva-45704DOI: 10.1109/CBI.2019.00025Scopus ID: 2-s2.0-85072012281ISBN: 978-1-7281-0650-2 (electronic)ISBN: 978-1-7281-0651-9 (print)OAI: oai:DiVA.org:hj-45704DiVA, id: diva2:1346041
Conference
2019 IEEE 21st Conference on Business Informatics (CBI), Moscow, Russia, 15-17 July 2019
Available from: 2019-08-27 Created: 2019-08-27 Last updated: 2019-09-18Bibliographically approved

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Sandkuhl, Kurt

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf