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Behavioural and operational outcomes of a Master’s programme on improvement knowledge and leadership: A survey study
Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).ORCID iD: 0000-0002-2480-1641
Jönköping University, School of Health and Welfare, The Jönköping Academy for Improvement of Health and Welfare. Jönköping University, School of Health and Welfare, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare).ORCID iD: 0000-0002-7669-4702
2019 (English)In: Leadership in Health Services, ISSN 1751-1879, E-ISSN 1751-1887Article in journal (Refereed) Epub ahead of print
Abstract [en]

Purpose: The purpose of this paper is to evaluate behavioural changes and operational outcomes resulting from a Master’s programme on improvement knowledge and leadership in the Swedish welfare sector. The welfare sector is the collective term for tax-funded services the state, county councils and municipalities are responsible to provide.

Design/methodology/approach: A survey combined open-ended and closed questions using a five-point Likert scale. The questions were based on the learning objectives of the Master’s programme. The survey was sent to 139 graduates and achieved a response rate of 41 per cent (57 respondents). Responses were entered into a survey programme to enable the descriptive presentation of data; open-ended responses were analysed using conventional content analysis.

Findings: Respondents reported their increased knowledge and changed behaviours had impacted operational outcomes, e.g. processes efficiency, compliance with guidelines and quality. They said the programme was of value to themselves and society but requested more leadership knowledge. All respondents recommended the programme to others.

Originality/value: By operationalizing the Kirkpatrick framework, the paper describes outcomes on levels three and four, and the use of numerous best practice techniques for adult learning. This is valuable knowledge for organisers of improvement knowledge educations.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019.
Keywords [en]
Curricula, Improvement knowledge, Leadership, Operational outcomes, adult, article, behavior change, content analysis, education, female, human, human experiment, learning, Likert scale, major clinical study, male, outcome assessment, practice guideline, welfare
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hj:diva-45443DOI: 10.1108/LHS-09-2018-0049Scopus ID: 2-s2.0-85069467419OAI: oai:DiVA.org:hj-45443DiVA, id: diva2:1340499
Available from: 2019-08-05 Created: 2019-08-05 Last updated: 2019-08-22

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Nordin, AnnikaAreskoug Josefsson, Kristina

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Leadership in Health Services
Health Care Service and Management, Health Policy and Services and Health Economy

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