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A user experience framework for development of business intelligence systems
Jönköping University, School of Engineering, JTH, Computer Science and Informatics.
2019 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This report describes the process and steps in detail needed to be taken in order to develop a theoretical user experience design (UX) framework for business intelligence (BI) systems interfaces. The purpose of this study was to develop a theoretical framework based on existing research and combine it with empirical data gathered from professionals in BI systems industry in Sweden using the design science research method framework. With a younger generation of users moving in to key positions in organizations and enterprises higher UX demands are placed on BI systems interfaces. Companies developing BI systems lack standardized routines for implementing UX in their BI solutions. This shows that a framework consisting of UX methods and theory specified towards and applicable to development processes in Swedish BI industry is needed. This study shows the pervasiveness of the design science research method combining rigor from the knowledge base of existing research with relevance from an industry context. The study resulted in a framework being developed using iterative build-evaluate iterations a scalable UX framework for BI systems interfaces covering areas from planning and strategizing to implementation, maintenance and evaluation.

Place, publisher, year, edition, pages
2019. , p. 62
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-45208ISRN: JU-JTH-IKA-2-20190113OAI: oai:DiVA.org:hj-45208DiVA, id: diva2:1332990
Subject / course
JTH, Informatics
Supervisors
Examiners
Available from: 2019-07-01 Created: 2019-06-28 Last updated: 2019-07-01Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf