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Quality attributes of home help services in Sweden and Canada - A consumer view
Gerontology Research Center, Lund, Sweden.
Gerontology Research Centre, Simon Fraser University, Harbour Centre, Vancouver, BC, Canada.
1997 (English)In: International Journal of Social Welfare, ISSN 1369-6866, E-ISSN 1468-2397, Vol. 6, no 2, p. 82-90Article in journal (Refereed) Published
Abstract [en]

The ranking pattern of quality attributes among the respondents of the sample from Canada was very different from those comprising the sample from Sweden. Both samples were drawn from city populations and some similarities were expected. In Sweden, continuity and personal suitability (personal qualities and professional competence) were the most important general quality attributes followed by personal relationship, times/availability and influence. The Canadian sample ranked personal suitability and the time/availability variables as the most important quality attributes followed by influence, continuity and personal relationship. Background factors linked to each sample appeared to affect the ranking pattern. In the Swedish sample, the ranking pattern was affected mainly by the same independent background variable, while in the Canadian sample the ranking pattern was a little more diversified. There were also differences in the satisfaction arising from home help services received by the two samples. The Swedish sample generally experienced a higher level of satisfaction for individual attributes of home help, but overall satisfaction with the home helper and the home services were similar, with both groups being "rather to very satisfied". Good subjective health in the Swedish group was significantly related to positive overall judgment of the home help. In the Canadian population, high age and low charge for the home help services were significantly related to positive evaluation of the home help. The policy implications of the results for the future are discussed.

Place, publisher, year, edition, pages
John Wiley & Sons, 1997. Vol. 6, no 2, p. 82-90
Keywords [en]
Evaluation, Expectations, Home help services, Quality attributes, Relative importance
National Category
Social Work
Identifiers
URN: urn:nbn:se:hj:diva-45158ISI: A1997WY00400003Scopus ID: 2-s2.0-0347443017OAI: oai:DiVA.org:hj-45158DiVA, id: diva2:1331786
Available from: 2019-06-27 Created: 2019-06-27 Last updated: 2019-06-27Bibliographically approved

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Brink, Satya

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