“How can I help you?”: The role of a virtual servant in a municipal context 2008 (English)In: AMA SERVSIG International Research Conference 2008, June 5-7, 2008, Liverpool, UK, Liverpool, UK, 2008Conference paper, Published paper (Other academic)

Place, publisher, year, edition, pages

Liverpool, UK, 2008.

Keywords [en]

E-services, Technology in services, Service encounter, Virtual servant, Avatar, Municipality

National Category

Information Systems Economics and Business

Identifiers

URN: urn:nbn:se:hj:diva-7286OAI: oai:DiVA.org:hj-7286DiVA, id: diva2:132962

Note

COMPLETE REFERENCE: Salomonson N., Lind M., Alm H. (2008) “How can I help you?” - The role of a virtual servant in a municipal context, SERVSIG 2008, Liverpool June 5-7Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved

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Lind, Mikael

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