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An Efficient Customer Service: Finding a Balance between Self-Service Technology and Inter-Personal Interaction
Jönköping University, Jönköping International Business School, JIBS, Business Informatics. (CenIT, Informatics)
Högskolan i Borås.
2008 (English)In: Proceedings of The 5th International Conference on Action in Language, Organisations and Information Systems (ALOIS*2008), 5–6 May 2008, Venice, Italy, Italy: University of Trento , 2008, p. 53-68Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Italy: University of Trento , 2008. p. 53-68
Keywords [en]
Self-service technology, inter-personal interaction, customer service, conversation, conversation analysis, information systems actability
National Category
Information Systems Economics and Business
Identifiers
URN: urn:nbn:se:hj:diva-7283OAI: oai:DiVA.org:hj-7283DiVA, id: diva2:132959
Note
COMPLETE REFERENCE: Lind M., Salomonson N. (2008) "An Efficient Customer Service – Finding a Balance Between Self-service Technology and Inter-personal Interaction", in Ågerfalk P. J., Lind M., Jacucci G. (Eds.) Proceedings of the 5th International Conference on Action in Language, Organisations, and Information Systems, University of Trento, Italy, pp. 53-68Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved

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  • apa
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