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Kundmöte 2015: befintliga kundmöten mellan Göteborg Energis kontaktcenter och kunder; slutrapport etapp 1
Högskolan i Borås.
Högskolan i Borås.
Jönköping University, Jönköping International Business School, JIBS, Business Informatics. (CenIT, Informatics)
Högskolan i Borås.
2008 (Swedish)Report (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Borås: Högskolan i Borås, Encounters & Markets Research Group , 2008. , p. 83
Keywords [en]
Service encounter, customer service, conversation analysis, energy company
National Category
Business Administration Information Systems
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URN: urn:nbn:se:hj:diva-7274ISBN: 978-91-85659-11-1 (print)OAI: oai:DiVA.org:hj-7274DiVA, id: diva2:132950
Available from: 2009-01-07 Created: 2009-01-07 Last updated: 2018-01-13Bibliographically approved

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Lind, Mikael

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