Problem: The recent influx of AGVs has required many employees to work hand in hand with this automation in warehouse and production. Thereby, many researchers focus on the technical aspects of AGV interaction, leaving the human aspect mainly unconsidered. Due to this reason, it is essential to view this interaction from both sides and study how it is influenced. Thus, companies can see, which aspects need special attention to make this interaction successful.

Purpose: This thesis investigates how the interaction between AGVs and operational personnel in the implementation stage is influenced by workplace environment and work processes. We aim to examine this relationship from the perspectives of AGV suppliers and users.

Method: This qualitative study undertakes a multiple case study strategy in order to accommodate perspectives of AGV suppliers and users. A total of ten interviews were conducted to get a practical viewpoint. This data was collected via semi-structured interviews and in addition to these secondary data sources were also used. The analysis method applied was content analysis. When certain factors could be pointed out, a model was also created to show the intricate details of the interaction and how it is influenced.

Conclusions: Interaction between AGVs and operational personnel is dynamic and is affected by certain factors which can be categorized into workplace environment and work process. Each of the factors influence the acceptance which operational personnel develop towards AGVs and this in turn affects the interaction between them. These factors are namely, jobs, safety, change process, collaboration in work and training and education. To ensure successful implementation of AGVs companies must put focus on these factors. If these factors are not taken care of, then it may lead to failure in the implementation of AGVs.