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Older people's 'Voices' on Paper: A Case Study of Sweden
Jönköping University, School of Health Science, HHJ, Institute of Gerontology.
Jönköping University, School of Health Science, HHJ, Institute of Gerontology.
2008 (English)In: Transforming elderly care at local, national and transnational levels: International conference at the Danish National Centre for Social Research (SFI), Copenhagen, 26-28 June 2008, 2008Conference paper, (Refereed)
Abstract [en]

The official rhetoric of welfare states unconditionally pays tribute to older people’s right to express dissatisfaction. In practice, users of ‘older service’ in welfare states may be deprived of their ‘exit’ option and face considerable constraints when it comes to raising their ‘voices’. For example, when older people in nursing homes would like to lodge a complaint, they may well be referred to the very staff members they depend upon in their everyday life. This article analyses a national case in which these contradictory tendencies are especially explicit: formal influence channels for older people in Sweden. Using data from structured interviews with 100 representatives of Swedish municipalities, and drawing on Hirschman’s (1970) theory on exit and voice, the article analyses obstacles for older service users’ influence in Sweden and develops explanations for these obstacles in terms of social contexts.

Place, publisher, year, edition, pages
2008.
Keyword [en]
influence; exit; voice; older people; welfare state; Sweden
National Category
Other Social Sciences not elsewhere specified
Identifiers
URN: urn:nbn:se:hj:diva-7020OAI: oai:DiVA.org:hj-7020DiVA: diva2:127743
Available from: 2009-06-18 Created: 2008-12-10 Last updated: 2009-06-18Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf