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Improvement in public administration services: a case of business registration process[Poboljšanje usluga javne uprave: Studija slucaja za registracije preduzeca]
Jönköping University, School of Engineering, JTH, Supply Chain and Operations Management.
Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
Department of Industrial Engineering and Management, San Buenaventura University, Cali, Colombia.
Department of Production Engineering, Federal University of Santa Catarina, Santa Catarina, Brazil.
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2018 (English)In: International Journal of Industrial Engineering and Management, ISSN 2217-2661, Vol. 9, no 2, p. 109-120Article in journal (Refereed) Published
Abstract [en]

This work addresses the process of opening enterprises (grant of license) in a municipality. The purpose is to perform the identification, analysis and redesign of the process of granting permits to private companies, then making a proposal for improvement. The chosen method was a case study, using a qualitative approach according to the BPM methodology to respond: how to improve and accelerate the grant of a license? As a result, the proposed model used the best practices for business registration to reduce the time to 70%, and using half of the involved sectors. The conclusion is that it is possible to reduce bureaucracy and increase the efficiency of public administration with the applied methodology. 

Abstract [sr]

Ovaj rad se bavi procesom otvaranja preduzeća (izdavanje dozvole) u opštini. Osnovni cilj ovog rada je da se identifikuju, analiziraju i redizajniraju procesi izdavanja dozvola privatnim preduzećima, nakon čega su prikazani predlozi za poboljšanje. Odabrana istraživačka metoda bila je studija slučaja, a primenjen je kvalitativni pristup prema metodologiji BPM-a kako bi se dali odgovori na pitanje: Kako poboljšati i ubrzati izdavanje dozvole? Kao rezultat, predloženi model koristi najbolje prakse za registraciju preduzeca u cilju smanjivanja vremena trajanja registracionog procesa za 70% uz eliminaciju polovine postojećih službi uključenih u posmatrani process trenutno. Zaključak je da je moguće smanjiti birokratiju i povećati efikasnost javne uprave primenom ove metodologije. 

Place, publisher, year, edition, pages
University of Novi Sad , 2018. Vol. 9, no 2, p. 109-120
Keywords [en]
Business process management, Business registration, Javni servis, Public service, Public serviceBusiness process management, Registracija preduzeća, Upravljanje poslovnim procesima
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-42255Scopus ID: 2-s2.0-85054985123Local ID: JTHLogistikISOAI: oai:DiVA.org:hj-42255DiVA, id: diva2:1270710
Available from: 2018-12-14 Created: 2018-12-14 Last updated: 2019-03-05Bibliographically approved

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Andersson, Roy

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