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Complexities and tensions of transformative boundary-crossing: Case study on ambidextrous HRM in a creative organization
Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC).
(English)Manuscript (preprint) (Other academic)
Abstract [en]

This article aims to inform theory and practice on the features of ambidextrous HRM that are required to transform creativity into content innovation within the rapidly changing context of creative media organizations. An empirical, qualitative case study is utilized to examine ambidextrous HRM as a response to dual tensions that are characteristic of media content development work, especially in relation to exploration and exploitation. The analysis focuses on issues that hamper the establishment of an ambidextrous HRM system in a traditional and established media organization, thus shedding light on the development of an ambidextrous HRM system more generally in knowledge-intensive industries facing disruptive change. The findings suggest that creative content development work, which is deeply dependent on individual creative talent, requires an ambidextrous approach to HRM for the successful management of innovation initiatives (i.e. exploration) alongside on-going production processes (i.e. exploitation), including that the lack of ambidextrous HRM may severely harm development initiatives. The results of the analysis indicate that bridging conventional and ambidextrous HRM principles is essential for sustainable co-existence of production and innovation in organizational contexts characterized by tensions. The qualitative case study offers new understanding regarding managing development work and organizational creativity for innovation in a traditional company in turbulent change, and elaborates especially on the constraints, conflicts, tensions and complications of the necessary boundary-crossing for integrating exploration and exploitation.

National Category
Business Administration Media and Communications
Identifiers
URN: urn:nbn:se:hj:diva-42270OAI: oai:DiVA.org:hj-42270DiVA, id: diva2:1269872
Note

Earlier version presented at the Annual Meeting of Academy ofManagement Conference in 2017.

Available from: 2018-12-11 Created: 2018-12-11 Last updated: 2018-12-11Bibliographically approved
In thesis
1. Managing tensions in creative content development work: Cases from the media industry
Open this publication in new window or tab >>Managing tensions in creative content development work: Cases from the media industry
2018 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This dissertation explores organisational tensions and their management in creative content development work in the context of creative industries, particularly media. The study focuses on the dynamic relationship and complexities between current business (exploitation) and future business (exploration), where tensions become managerial issues. It builds on dualities as the overarching analytical concept. The combination of theorisations on ambidexterity, value networks and hybrid organisations is used to examine organisational tensions as dynamic interrelationships between the elements of dualities.

This compilation dissertation builds on three qualitative case studies, which are investigated in six individual, empirical papers. The case organisations include a company from both public and private media, as well as a collaborative arrangement in a creative industry cluster. The longitudinal empirical data comprises diary writings, interviews, documentation and participant observations.

The study extends the understanding about how and why organisational tensions pose a demanding managerial challenge to established companies. It suggests that these tensions cannot be solved as such; instead, they need to be managed “with” rather than “against”. The study contributes to previous literature by combining theoretical perspectives to create links between existing approaches on ambidexterity. Regarding clusters, the study offers new knowledge by shifting the focus from mere spatial co-location to shared value creation through collaborative relationships.

As implications for practice, the study suggests that managerial effort is required to anticipate, identify, evaluate, and navigate tensions in creative work. The results emphasise the key importance of embracing interrelated, coexisting, enduring, and complex tensions as a multifaceted package.

Abstract [sv]

Denna avhandling undersöker organisatoriska spänningar och hur företagsledningar hanterar dessa i arbetet med att utveckla det kreativa innehållet inom kreativa branscher, särskilt media. Studien fokuserar på den affärsdynamiska relationen och komplexiteten mellan existerande (exploitation) och framtida affärsexploatering (exploration), där spänningar mellan dessa blir frågor för ledningen. Avhandlingen bygger på dualitetersom det övergripande analytiska konceptet. Kombinationen av teoretiseringar av ambidextri, värdenätverk och hybrida organisationer används för att undersöka organisatoriska spänningar som dynamiska inbördes förhållanden mellan dualitetens element.

Denna sammanläggningsavhandling bygger på tre kvalitativa fallstudier som resulterat i sex separata artiklar. Fallorganisationerna inkluderar ett företag inom public service, ett privat mediaföretag och ett samarbetsarrangemang i ett kluster av kreativa branscher. Det longitudinella empiriska datamaterialet består av dagboksanteckningar, intervjuer, dokumentation och observationer på plats.

Studien ökar förståelsen för hur och varför organisatoriska spänningar utgör en krävande utmaning för etablerade företagsledningar. Dessa spänningar inte kan lösas som sådana; istället behöver de snarare styras ”med” än ”emot”. Studien bidrar till tidigare litteratur genom att kombinera teoretiska perspektiv för att skapa länkar mellan existerande synsätt på ambidextri. Angående kluster presenterar studien ny kunskap genom att skifta fokus från enbart samlokalisering till ett gemensamt värdeskapande genom samarbetsrelationer.

Företagsledningar behöver i praktiken förutse, identifiera, utvärdera och navigera spänningar i kreativt arbete. Resultatet betonar den stora betydelsen av att hantera ömsesidigt beroende och verka för samexistens av långvariga komplexa spänningar

Place, publisher, year, edition, pages
Jönköping: Jönköping University, Jönköping International Business School, 2018. p. 133
Series
JIBS Dissertation Series, ISSN 1403-0470 ; 127
National Category
Business Administration Media and Communications
Identifiers
urn:nbn:se:hj:diva-42272 (URN)978-952-03-0890-2 (ISBN)
Public defence
2018-12-17, B1014, Jönköping International Business School, Jönköping, 13:15 (English)
Opponent
Supervisors
Available from: 2018-12-11 Created: 2018-12-11 Last updated: 2018-12-11Bibliographically approved

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