Creating effective interaction and ‘organisational learning’ is a skill that must be developed. Research from work meetings in a manufacturing company found that meetings for well-defined, technical assignments often went smoothly and produced the desired results, but there was a lack of forums to discuss developmental issues, especially those concerning work organisation. Furthermore, there was a lack of communication between the different work groups. Discrepancies were swept under the carpet, which is unfortunate, since they provide opportunities for learning and development. To achieve this, a goal-directed meeting structure and proper leadership and communications skills are needed.