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Assessing value creation in digital innovation ecosystems: A Social Media Analytics approach
Centre for Innovative Practice, School of Business and Law, Edith Cowan University, Joondalup, Western Australia, Australia.
Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). Stockholm School of Economics, Stockholm, Sweden.ORCID iD: 0000-0002-2874-017x
Institute of Business Administration at the Department of Chemistry and Pharmacy, University of Muenster, Germany.
2018 (English)In: Journal of strategic information systems, ISSN 0963-8687, E-ISSN 1873-1198, Vol. 27, no 4, p. 335-349Article in journal (Refereed) Published
Abstract [en]

This paper explores the creation of value through the interactions of consumer and professional stakeholders in digital innovation ecosystems. We examine this by applying the methodological approach of Social Media Analytics (SMA) which is an interdisciplinary approach that seeks to combine, extend and adapt methods for analysing social media data. By utilising the SMA framework to track user-generated contents published on social media platforms, we assess how consumer and professional stakeholders associate value to Storytel, a new entrant in the Swedish publishing industry that is offering digital subscription service for streaming audiobooks. Drawing from a dataset of 2633 user-generated contents, our findings illustrate the value-creating practices in which stakeholders in Storytel's ecosystems associate value to Storytel's digital innovation. Our findings further highlight that the value-creating practices arising from the interactions of consumer and professional stakeholders in social media give rise to the hybridisation of value, where multiple values drawn from existing value categories become merged in the studied case. This study contributes to extant literature on management of innovation and information systems by (i) shedding light on how value is created by examining value-creating practices as a result of the interactions between stakeholders and (ii) examining the resulting merging of value categories within digital innovation ecosystems and thus exploring the hybridisation of value. 

Place, publisher, year, edition, pages
Elsevier, 2018. Vol. 27, no 4, p. 335-349
Keywords [en]
Digital innovation ecosystem, Hybridisation, Social Media Analytics, Stakeholder interactions, Value category, Value creation, Value-creating practices, Information management, Media streaming, Professional aspects, Publishing, Social networking (online), Digital innovations, Ecosystems
National Category
Human Aspects of ICT Media Studies
Identifiers
URN: urn:nbn:se:hj:diva-41784DOI: 10.1016/j.jsis.2018.09.004ISI: 000454970900005Scopus ID: 2-s2.0-85053822461Local ID: IHHMMTCISOAI: oai:DiVA.org:hj-41784DiVA, id: diva2:1254102
Available from: 2018-10-08 Created: 2018-10-08 Last updated: 2019-01-18Bibliographically approved

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