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Implementation of enterprise resource planning systems: A user perspective
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.ORCID iD: 0000-0001-5718-3846
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.ORCID iD: 0000-0002-8305-4412
Department of Management Sciences, GIFT University, Punjab, Pakistan.
2018 (English)In: IOP Conference Series: Materials Science and Engineering / [ed] N. Kurniati, R. S. Dewi, D. S. Dewi, D. Hartanto, N. I. Arvitrida, P. D. Karningsih, Institute of Physics Publishing (IOPP), 2018, Vol. 337, no 1, article id UNSP 012049Conference paper, Published paper (Refereed)
Abstract [en]

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature. A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management. In order to identify the user perspective, a survey was conducted within three Pakistani companies that recently have implemented a new ERP system. The questionnaire was developed based on thirteen CSFs deduced from literature. Based on each CSF's level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important. Findings reveal that users believe that management should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment. 

Place, publisher, year, edition, pages
Institute of Physics Publishing (IOPP), 2018. Vol. 337, no 1, article id UNSP 012049
Keywords [en]
Decision making, Resource allocation, Surveys, Systems engineering, Business Process, Critical success factor, Education and training, Enterprise resource planning (ERP) systems, Enterprise resource planning systems, ERP system, Strategic decision making, User perspectives, Enterprise resource planning
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-40951DOI: 10.1088/1757-899X/337/1/012049ISI: 000435191200049Scopus ID: 2-s2.0-85046274108Local ID: JTHIndustriellISOAI: oai:DiVA.org:hj-40951DiVA, id: diva2:1231190
Conference
1st International Conference on Industrial and Systems Engineering, IConISE 2017, 29 August 2017 through 30 August 2017
Available from: 2018-07-05 Created: 2018-07-05 Last updated: 2018-09-19Bibliographically approved

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Reitsma, EwoutHilletofth, Per

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