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Samtalen som påverkar patientsäkerheten
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Sammanfattning

Bakgrund: Allt fler vårdtagare drabbas av vårdskador i Sverige och förutom mänskligt lidande innebär detta stora kostnader för samhället. Orsakerna till varför vårdskadorna ökar är delvis klarlagda. Brister i den muntliga kommunikationen mellan vårdpersonal anges vara en av orsakerna. Dessa brister kan bero på olika omständigheter som påverkar patientsäkerheten negativt.

Syfte: Att beskriva vad som påverkar den muntliga kommunikationen mellan vårdpersonal i relation till säker vård.

Metod: Litteraturöversikten bygger på tio vetenskapliga artiklar med kvalitativ ansats. Materialet analyserades med hjälp av Fribergs femstegsmodell. Induktiv ansats användes som grund för arbetet.

Resultat: Tre huvudteman identifierades: Brist på struktur, Sociala strukturer och Arbetsmiljöfaktorer, samt sex subteman. Resultatet visar hur olika faktorer påverkar kommunikationen mellan vårdpersonal och vad det har för betydelse för möjligheten att erbjuda säker vård.

Slutsats: Litteraturöversikten ger ökad kunskap om vad kommunikationen har för betydelse i det dagliga arbetet inom hälso- och sjukvården och på vilket sätt vårdpersonal kan kommunicera med adekvat innehåll för att uppnå en säkrare vård.

Abstract [en]

Summary

Title: The conversations that affect patient safety

Background: An increasing number of healthcare providers suffer from healthcare in Sweden, and in addition to human suffering, this implies major costs for society. The causes of why healthcare is increasing is partly clarified. Deficiencies in the oral communication between healthcare professionals are mentioned as one of the reasons. These deficiencies may be due to different circumstances that affect patient safety negatively.

Aim: To describe what affects the oral communication between healthcare professionals in relation to safe care.

Method: The literature review is based on ten scientific articles with a qualitative approach. The material was analyzed using Friberg's five-step model. Inductive approach was used as a basis for the work.

Result: Three main themes were identified: Lack of structure, Social structures and Labor environment factors, as well as six subthemes. The result shows how different factors affect communication between healthcare professionals and what it matters to the possibility of offering safe care.

Conclusion: The literature review provides increased knowledge of what communication is important in the day-to-day work in health care and how healthcare professionals can communicate with adequate content to achieve more secure healthcare.

Place, publisher, year, edition, pages
2018. , p. 31
Keywords [en]
Communication, nurse, doctor, handover
Keywords [sv]
Kommunikation, sjuksköterska, läkare, överrapportering
National Category
Nursing
Identifiers
URN: urn:nbn:se:hj:diva-39931ISRN: JU-HHJ-OMA-1-20180348OAI: oai:DiVA.org:hj-39931DiVA, id: diva2:1214483
Subject / course
HHJ, Nursing Science
Supervisors
Examiners
Available from: 2018-06-12 Created: 2018-06-06 Last updated: 2018-06-12Bibliographically approved

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Type fulltextMimetype application/pdf

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Citation style
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