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Post-Implementation Improvement of ERP System Usage in SMEs: An Empirical Study of E-Commerce Retail Companies in Sweden
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
2018 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Förbättring av affärssystemsanvändning för små- och mellanstora företag : En empirisk fallstudie om e-handelsföretag i Sverige (Swedish)
Abstract [en]

Background: ERP systems were perceived as the most significant invention for corporations during the rise of information technology in 1990s (Davenport, 1998). Today ERP systems are a multibillion dollar business and used by both LEs and SMEs. Using an ERP system is a continuous project and it is important to constantly look for misalignments in the system and the usage in accordance to the organizational structure also during post-implementation phase (Peng & Nunes, 2017).

Problem: Despite the abundance of studies regarding the implementation of ERP systems there is a shortage of studies about the post-implementation phase, where existing post-implementation studies are rather fragmented around a large set of issues (Huang & Yasuda, 2016; Peng & Nunes, 2017). Furthermore, the studies about ERP usage during post-implementation tend to focus on user perspective or evaluation of system or organizational performance (Huang & Yasuda, 2016).

Purpose: The purpose of this thesis is to investigate how SMEs improve the usage of ERP systems during the post-implementation phase.

Method: To fulfill the purpose of this study, the empirical data was collected through a multiple case study of three cases with SMEs of e-commerce retailer companies in Sweden. Qualitative semi-structured interviews were conducted with top management of the three SMEs in order to get understanding of underlying methods and reasons for the system usage improvement

Conclusion: Findings of this study show that SMEs improve their system usage through enhancing knowledge-sharing and organizational learning as well as through unification of the procedures that is achieved through external support and knowledge-sharing.

Place, publisher, year, edition, pages
2018. , p. 68
Keywords [en]
ERP, ERP system, Post-implementation, ERP usage, usage, Improvement, ERP improvement, SMEs
Keywords [sv]
Affärssystem, affärssystemsanvändning, efter implementation, förbättring, affärssystemsförbättring, små- och mellanstora företag, efterimplementation
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-39869ISRN: JU-IHH-FÖA-1-20180713OAI: oai:DiVA.org:hj-39869DiVA, id: diva2:1214012
Subject / course
JIBS, Business Administration
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Available from: 2018-07-02 Created: 2018-06-05 Last updated: 2018-07-02Bibliographically approved

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Citation style
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