Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
How to manage conflicts: An exploratory study of managers’ conflict management styles in cross-cultural workplace through the lens of Cultural Intelligence
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
Jönköping University, Jönköping International Business School, JIBS, Business Administration.
2018 (English)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Background: As the globalization process advances, cross-cultural workplaces become prevalent among organizations. The culture diversity could be beneficial, but could also pose challenges for managers. Managers have to adopt effective conflict management style to handle conflicts in cross-cultural workplaces. Cultural intelligence (CQ), a relatively new model, has been studied in order to shed the light on conflict management styles by some researchers.

Problem: Previous studies have shown that CQ could be an influential factor for individuals’ conflict management styles. However, existing studies were conducted in a few countries with quantitative data to demonstrate the relationship. The in-depth understanding of how managers actually in cross-cultural workplaces handle conflicts, through the instrumentality of CQ model, appears to be lacking in Scandinavian countries.

Purpose: The thesis primarily aims to explore if and how CQ could facilitate managers construct effective conflict management style in cross-cultural workplaces in Sweden.

Method: Via qualitative approach, the in-depth understanding between conflicts, conflict management styles and CQ were gained through eight semi-structured interviews with managers and following content analysis

Conclusion: The primary conclusion is that CQ plays a role in influencing managers to adopt an effective conflict management style. Managers’ CQ can be reflected in a cross-cultural interaction through good communication and open-mind, which consecutively facilitates the integrating conflict management style (the effective style). 

Place, publisher, year, edition, pages
2018. , p. 78
Keywords [en]
Conflict management styles, Cultural Intelligence, Managers, Cross-cultural workplace.
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-39708ISRN: JU-IHH-FÖA-1-20180706OAI: oai:DiVA.org:hj-39708DiVA, id: diva2:1212491
Subject / course
JIBS, Business Administration
Supervisors
Examiners
Available from: 2018-07-02 Created: 2018-06-01 Last updated: 2018-07-02Bibliographically approved

Open Access in DiVA

fulltext(1437 kB)25 downloads
File information
File name FULLTEXT01.pdfFile size 1437 kBChecksum SHA-512
2d63a641a6ad31315c3eb18f02f4b50e906fff7801f847c69d0cc534769dd2ee71c230b82339431016fc833b53d0c8f288286ec646c757cedb9d091e77f06674
Type fulltextMimetype application/pdf

By organisation
JIBS, Business Administration
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 25 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 107 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf