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Medarbetare och chefers upplevelser av feedback: En enkätstudie om feedback
Jönköping University, School of Education and Communication.
Jönköping University, School of Education and Communication.
2018 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Co-workers and managers' experiences of feedback : A survey about feedback (English)
Abstract [sv]

Syftet med studien var att bilda kunskap om hur feedback ges och upplevs inom ramen för 

ett företag i lager- och distributionsbranschen. I studien undersöktes vilka skillnader det 

fanns mellan medarbetarnas upplevelser av feedback avseende kön, anställningstid och 

ålder. Vidare undersöktes vilka likheter och skillnader det fanns mellan chefernas och 

medarbetarnas upplevelser av feedback. Studien var kvantitativ med en deduktiv ansats. 

Datainsamlingsmetoden som användes var enkäter och totalt svarade 55 medarbetare och 

8 chefer. Data analyserades med t-test med oberoende mätningar. I resultatet visades två 

signifikanta skillnader. Den första visade att de manliga medarbetarna oftare fick höra att 

de gjort ett mindre bra arbete. Den andra skillnaden visade att de manliga medarbetarna 

oftare fick beröm av cheferna. Resultatet visade även skillnader i hur cheferna och 

medarbetarna upplevde feedback på företaget. Medarbetarna ansåg att det var viktigast att 

få feedback som hjälper dem att utvecklas. En slutsats i studien var att medarbetarnas 

upplevelser av feedback tenderar skilja sig åt beroende på kön.

Abstract [en]

The purpose of the study was to provide knowledge about how feedback is given and 

experienced within a specific company context in the warehouse and distribution industry. 

The study examined the differences between employee experiences of feedback regarding 

genders, period of employment and age. Furthermore, similarities and differences were 

found between managers and employees' experiences of feedback. The study was 

quantitative with a deductive approach. Surveys were used to collect the data and a total 

of 55 employees and 8 managers answered the survey. The data were analyzed with 

Independent Sample t-test. In the result, two significant differences were noticed. The first 

showed that the male employees were more often told that they had done a less good work 

and the other difference showed that the male employees more often received praise from 

the managers. There were also differences in how managers and employees experienced 

feedback. Employees felt it was important to get feedback to help them develop. A 

conclusion in this study was that employees' experiences of feedback tend to differ 

depending on gender.

Place, publisher, year, edition, pages
2018. , p. 38
Keywords [sv]
feedback, chefer, medarbetare, berömma, uppmuntra, förändra, utveckla, enkätstudie, t-test med oberoende mätningar
National Category
Pedagogy
Identifiers
URN: urn:nbn:se:hj:diva-39579ISRN: JU-HLK-PEA-1-20180049OAI: oai:DiVA.org:hj-39579DiVA, id: diva2:1210893
Subject / course
HLK, Education
Supervisors
Examiners
Available from: 2018-05-31 Created: 2018-05-29 Last updated: 2018-05-31Bibliographically approved

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CiteExportLink to record
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Citation style
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