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Institutional limits to service dominant logic and servitisation in innovation efforts in newspapers
Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC).
Jönköping University, Jönköping International Business School, JIBS, Business Administration. Jönköping University, Jönköping International Business School, JIBS, Media, Management and Transformation Centre (MMTC). Gordon Institute of Business Science, University of Pretoria, Pretoria, South Africa.ORCID iD: 0000-0002-6633-632X
2017 (English)In: Journal of Media Business Studies, ISSN 1652-2354, Vol. 14, no 3, p. 188-216Article in journal (Refereed) Published
Abstract [en]

This paper explores the implementation of service-orientated strategies within newspapers using SDL and servitisation as theoretical departure points. This perspective helps to interpret the advancements and barriers in the current marketing innovation activities in the industry. Based on the exemplary case of the award-winning Svenska Dagbladet, we show that use is made of servitisation and SDL to the extent allowed by some strategic determinants of institutional nature. While some components of SDL have been implemented successfully others–customisation, resource development and coordination, and dialogue-based marketing communication–present managerial opportunities to increase value co-creation. But for this to happen the industry may need to consider changes in some of the institutional components of qualitative news that today act as institutional limits to innovation.

Place, publisher, year, edition, pages
Taylor & Francis, 2017. Vol. 14, no 3, p. 188-216
Keywords [en]
communication, customisation, Newspapers, resources, service dominant logic, servitisation
National Category
Business Administration Media Studies
Identifiers
URN: urn:nbn:se:hj:diva-39265DOI: 10.1080/16522354.2018.1445163ISI: 000433956600003Scopus ID: 2-s2.0-85045064782OAI: oai:DiVA.org:hj-39265DiVA, id: diva2:1201855
Available from: 2018-04-26 Created: 2018-04-26 Last updated: 2018-07-05Bibliographically approved

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Cestino, JoaquínBerndt, Adele

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Citation style
  • apa
  • harvard1
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  • vancouver
  • Other style
More styles
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
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  • Other locale
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Output format
  • html
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