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An Expert System Approach for Improving Service-Levels between Buyer and Supplier
Sabancı University, Istanbul, Turkey.ORCID iD: 0000-0003-2248-0802
Istanbul Technical University, Istanbul, Turkey.
2007 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Service-level requirements emerge among the alternative strategies for supply chain firms that have already harvested the benefits of adopting ever low system wide costs. Though, the subjective and ever changing nature of services related understandings creates a challenge. In an attempt to fill this gap, our recent work presents an expert system approach, ESSER (Expert System Application for Suppliers to Improve Service-Levels) as a decision support mechanism for helping supplier firms to tailor their service offerings in order to meet updated service level requirements of their individual buyers.

Place, publisher, year, edition, pages
2007.
Keywords [en]
Expert Systems, Service-levels, SCM
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hj:diva-39170OAI: oai:DiVA.org:hj-39170DiVA, id: diva2:1198598
Conference
14th International Annual EurOMA Conference, 17-20 June, 2007, Ankara, Turkey.
Available from: 2018-04-18 Created: 2018-04-18 Last updated: 2018-05-03Bibliographically approved

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Özturkcan, Selcen

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CiteExportLink to record
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