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Decomposition of Tasks in Business Process Outsourcing
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. (Information Engineering)
2017 (English)In: Business Information Systems: 20th International Conference, BIS 2017, Poznan, Poland, June 28–30, 2017, Proceedings / [ed] Witold Abramowicz, Springer, 2017, p. 296-310Conference paper, Published paper (Refereed)
Abstract [en]

In industrial areas with a highly competitive environment many enterprises consider outsourcing of IT-services as an option to reduce IT-related costs. In this context, cloud computing architectures and outsourcing of business processes into the cloud are potential candidates to improve resource utilization and to reduce operative IT-costs. In this paper, we focus on a specific aspect of cloud computing and outsourcing: the use of concepts from crowd-sourcing or crowd computing in business process outsourcing (BPO). The approach used in this paper is to bring together techniques from enterprise modeling and from crowd-computing for the purpose of business process decomposition. The contributions of the paper are an analysis of requirements to process decomposition from a business process outsourcing perspective, three different strategies for performing the decomposition and an initial validation of these strategies using an industrial case.

Place, publisher, year, edition, pages
Springer, 2017. p. 296-310
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348, E-ISSN 1865-1356 ; 288
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-38655DOI: 10.1007/978-3-319-59336-4_21ISBN: 978-3-319-59335-7 (print)ISBN: 978-3-319-59336-4 (electronic)OAI: oai:DiVA.org:hj-38655DiVA, id: diva2:1177959
Conference
20th International Conference, BIS 2017, Poznan, Poland, June 28–30, 2017
Available from: 2018-01-26 Created: 2018-01-26 Last updated: 2018-09-11Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • modern-language-association-8th-edition
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More styles
Language
  • de-DE
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  • nn-NO
  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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