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Taking data seriously: The value of actor-network theory in rethinking patient experience data
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2017 (English)In: Journal of Health Services Research and Policy, ISSN 1355-8196, E-ISSN 1758-1060, Vol. 22, no 2, p. 134-136Article in journal (Refereed) Published
Abstract [en]

Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

Place, publisher, year, edition, pages
Sage Publications, 2017. Vol. 22, no 2, p. 134-136
Keyword [en]
Actor-network theory, Patient experience data, Quality improvement, Article, decision making, feedback system, health care organization, health care personnel, health care quality, health care system, health service, hospital personnel, human, intervention study, medical documentation, patient care, personal experience, physical performance, sociology, total quality management
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:hj:diva-38562DOI: 10.1177/1355819616685349ISI: 000404218000010Scopus ID: 2-s2.0-85017613898Local ID: HHJIMPROVEISOAI: oai:DiVA.org:hj-38562DiVA: diva2:1174616
Available from: 2018-01-16 Created: 2018-01-16 Last updated: 2018-01-19Bibliographically approved

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Robert, Glenn

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The Jönköping Academy for Improvement of Health and WelfareHHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare)
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Journal of Health Services Research and Policy
Health Care Service and Management, Health Policy and Services and Health Economy

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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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