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Trust in the early chain of healthcare: Lifeworld hermeneutics from the patient’s perspective
Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Borås, Sweden.
Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Borås, Sweden.
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science. Jönköping University, School of Health and Welfare, HHJ. ARN-J (Aging Research Network - Jönköping).
Faculty of Caring Science, Work Life and Social Welfare, University of Borås, Borås, Sweden.
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2017 (English)In: International Journal of Qualitative Studies on Health and Well-being, ISSN 1748-2623, E-ISSN 1748-2631, Vol. 2, no 1, article id 1356674Article in journal (Refereed) Published
Abstract [en]

PURPOSE:

Patients must be able to feel as much trust for caregivers and the healthcare system at the healthcare centre as at the emergency department. The aim of this study is to explain and understand the phenomenon of trust in the early chain of healthcare, when a patient has called an ambulance for a non-urgent condition and been referred to the healthcare centre.

METHOD:

A lifeworld hermeneutic approach from the perspective of caring science was used. Ten patients participated: seven female and three male. The setting is the early chain of healthcare in south-western Sweden.

RESULTS:

The findings show that the phenomenon of trust does not automatically involve medical care. However, attention to the patient's lifeworld in a professional caring relationship enables the patient to trust the caregiver and the healthcare environment. It is clear that the "voice of the lifeworld" enables the patient to feel trust.

CONCLUSION:

Trust in the early chain of healthcare entails caregivers' ability to pay attention to both medical and existential issues in compliance with the patient's information and questions. Thus, the patient must be invited to participate in assessments and decisions concerning his or her own healthcare, in a credible manner and using everyday language.

Place, publisher, year, edition, pages
CoAction Publishing, 2017. Vol. 2, no 1, article id 1356674
Keyword [en]
Ambulance; caring relationship; caring science; healthcare centre; healthcare level; lifeworld hermeneutics; trust
National Category
Nursing
Identifiers
URN: urn:nbn:se:hj:diva-37172DOI: 10.1080/17482631.2017.1356674ISI: 000407339700001PubMedID: 28793852Scopus ID: 2-s2.0-85027691945OAI: oai:DiVA.org:hj-37172DiVA, id: diva2:1138275
Available from: 2017-09-04 Created: 2017-09-04 Last updated: 2017-09-04Bibliographically approved

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Christensson, Lennart

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