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Understanding Through Use: Elderly's Value Identification in a Service Experience
Jönköping University, Jönköping International Business School, JIBS, Informatics.ORCID iD: 0000-0003-0123-6392
Jönköping University, Jönköping International Business School, JIBS, Informatics. Jönköping University, Jönköping International Business School, JIBS, Centre for Information Technology and Information Systems (CenITIS). Linköping University, Sweden.ORCID iD: 0000-0002-6491-7198
2017 (English)In: Context Sensitive Health Informatics: Redesigning Healthcare Work / [ed] Christian Nøhr, Craig E. Kuziemsky, Zoie Shui-Yee Wong, IOS Press, 2017, 103-108 p.Chapter in book (Refereed)
Abstract [en]

This paper uses a qualitative approach, specifically; narrative analysis, to contextualize user's formulation of an understanding of a personalized meal planning service within the ambient assisted living domain. By focusing on how user's, in this case elderly over 65, formed an understanding of a service, and, what they thought valuable in using the service, based on their understanding. The results indicate how user's compare their initial understanding to their experienced understanding, formed during usage, and how this affects their value formulation of specific service aspects. The paper gives not only provides valuable insight into contextualizing aspects of health and wellness services, but to aspects of importance for implementation, by showing how value aspects of services from a user perspective are important to consider during these processes.

Place, publisher, year, edition, pages
IOS Press, 2017. 103-108 p.
Series
Studies in Health Technology and Informatics, ISSN 0926-9630, E-ISSN 1879-8365 ; 241
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hj:diva-37116DOI: 10.3233/978-1-61499-794-8-103ISBN: 978-1-61499-793-1 (print)ISBN: 978-1-61499-794-8 (electronic)OAI: oai:DiVA.org:hj-37116DiVA: diva2:1137798
Available from: 2017-09-01 Created: 2017-09-01 Last updated: 2017-09-01Bibliographically approved

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Lindenfalk, BertilVimarlund, Vivian

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