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Critical success factors for ERP system implementation: A user perspective
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.ORCID iD: 0000-0001-5718-3846
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.ORCID iD: 0000-0002-8305-4412
2018 (English)In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 30, no 3, p. 285-310Article in journal (Refereed) Published
Abstract [en]

Purpose

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective.

Design/methodology/approach

The research was conducted in two successive steps. First, a literature review was conducted to derive CSFs for ERP system implementation. Second, a survey was conducted to evaluate the importance of these CSFs from a user perspective. Data were collected through a questionnaire that was distributed within a German manufacturer and was developed based on the CSFs found in the literature. Gray relational analysis (GRA) was used to rank the CSFs in order of importance from a user perspective.

Findings

The findings reveal that users regard 11 of the 13 CSFs found in the literature as important for ERP system implementation. Seven of the CFSs were classified as the most important from a user perspective, namely, project team, technical possibilities, strategic decision-making, training and education, minimum customization, software testing and performance measurement. Users regarded 2 of the 13 CSFs as not important when implementing an ERP system, including organizational change management and top management involvement.

Research limitations/implications

One limitation of this study is that the respondents originate from one organization, industry and country. The findings may differ in other contexts, and thus, future research should be expanded to include more organizations, industries and countries. Another limitation is that this study only evaluates existing CSFs from a user perspective rather than identifying new ones and/or the underlying reasons using more qualitative research.

Practical implications

A better understanding of the user perspective toward CSFs for ERP system implementation promises to contribute to the design of more effective ERP systems, a more successful implementation and a more effective operation. When trying to successfully implement an ERP system, the project team may use the insights from the user perspective.

Originality/value

Even though researchers highlight the important role users play during ERP system implementation, their perspective toward the widely discussed CSFs for ERP system implementation has not been investigated comprehensively. This study aims to fill this gap by evaluating CSFs derived from the literature from a user perspective.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2018. Vol. 30, no 3, p. 285-310
Keywords [en]
Gray relational analysis, Implementation, Enterprise resource planning, Critical success factor
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-36899DOI: 10.1108/EBR-04-2017-0075ISI: 000432401900004Scopus ID: 2-s2.0-85047081053OAI: oai:DiVA.org:hj-36899DiVA, id: diva2:1133697
Available from: 2017-08-16 Created: 2017-08-16 Last updated: 2018-06-11Bibliographically approved

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Hilletofth, Per

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