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Balanced scorecard for method improvement: Approach and experiences
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. Jönköping University, School of Engineering, JTH. Research area Computer Science and Informatics. University of Rostock, Germany.ORCID iD: 0000-0002-7431-8412
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. Jönköping University, School of Engineering, JTH. Research area Computer Science and Informatics.ORCID iD: 0000-0002-5881-0669
2017 (English)In: Enterprise, Business-Process and Information Systems Modeling: 18th International Conference, BPMDS 2017, 22nd International Conference, EMMSAD 2017, Held at CAiSE 2017, Essen, Germany, June 12-13, 2017, Proceedings / [ed] Gulden J., Nurcan S., Reinhartz-Berger I., Bera P., Guedria W., Springer, 2017, 204-219 p.Conference paper, Published paper (Refereed)
Abstract [en]

Modelling methods provide structured guidance for performing complex modelling tasks including procedures to be performed, concepts to focus on, visual representations, tools and cooperation principles. Development of methods is an expensive process which usually involves many stakeholders and results in various method iterations. This paper aims at contributing to the field of method improvement by proposing a balanced scorecard based approach and reporting on experiences from developing and using it in the context of a method for information demand analysis. The main contributions of the paper are (1) a description of the process for developing a scorecard for method improvement, (2) the scorecard as such (as a tool) for improving a specific method, and (3) experiences from applying the scorecard in industrial settings.

Place, publisher, year, edition, pages
Springer, 2017. 204-219 p.
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 287
Keyword [en]
Balanced scorecard, Information demand analysis method, Method engineering, Method improvement, Information systems, Management information systems, Strategic planning, Systems analysis, Systems engineering, Balanced scorecards, Cooperation principles, Industrial settings, Information demand, Modelling method, Visual representations, Planning
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-36746DOI: 10.1007/978-3-319-59466-8_13Scopus ID: 2-s2.0-85021209023ISBN: 9783319594651 (print)OAI: oai:DiVA.org:hj-36746DiVA: diva2:1127889
Conference
International Workshop on Business Process Modeling, Development and Support International Conference on Exploring Modeling Methods for Systems Analysis and Design BPMDS 2017, EMMSAD 2017: Enterprise, Business-Process and Information Systems Modeling
Available from: 2017-07-20 Created: 2017-07-20 Last updated: 2017-09-20Bibliographically approved

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  • apa
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