Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Decoupling thinking in service operations: a case in healthcare delivery system design
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production. Department of Management and Engineering, Linköping University, Linköping, Sweden.ORCID iD: 0000-0003-2252-5337
School of Business, Management and Economics, University of Sussex, Brighton, UK.
Newcastle University Business School, Newcastle University, Newcastle, UK .
College of Human & Health Sciences, Swansea University, Swansea, UK .
2017 (English)In: Production planning & control (Print), ISSN 0953-7287, E-ISSN 1366-5871, Vol. 28, no 5, 387-397 p.Article in journal (Refereed) Published
Abstract [en]

The notion of decoupling thinking has been well established in the manufacturing operations and supply chain management literature. This paper explores how this decoupling thinking can be applied in service operations and in particular in health care. It first reviews the relevant literature on decoupling fundamentals, the front- and back-office distinction, and new emerging decoupling thinking in service operations. Subsequently, a flow-based framework including content and process is developed for decoupling thinking in service operations. The framework provides an integrated perspective on customer contact, flow driver and flow differentiation (level of customisation). The framework hence, through flow differentiation, introduces the concept of standardisation versus customisation in a service context. This is followed by a health care case example to illustrate how the framework can be applied. The managerial implications are primarily in terms of a modularised approach to system design and management. The framework offers potential for benchmarking with other service systems as well as with manufacturing systems based on the shared foundation in decoupling thinking. Finally, suggestions are provided for further research opportunities derived from this research. 

Place, publisher, year, edition, pages
Taylor & Francis, 2017. Vol. 28, no 5, 387-397 p.
Keyword [en]
customisation, Decoupling, flow thinking, health care, service operations, Manufacture, Supply chain management, Systems analysis, Managerial implications, Manufacturing operations, Research opportunities, System design and managements
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:hj:diva-35222DOI: 10.1080/09537287.2017.1298869ISI: 000400000400003Scopus ID: 2-s2.0-85014506527Local ID: JTHIndustriellISOAI: oai:DiVA.org:hj-35222DiVA: diva2:1083228
Available from: 2017-03-20 Created: 2017-03-20 Last updated: 2017-05-19Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Authority records BETA

Wikner, Joakim

Search in DiVA

By author/editor
Wikner, Joakim
By organisation
JTH, Industrial Engineering and ManagementJTH. Research area Industrial Production
In the same journal
Production planning & control (Print)
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 66 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf