Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Towards a Flexible Solution in Knowledge-Based Service Organizations: Capability as a Service
University of Rostock, Germany.
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. Jönköping University, School of Engineering, JTH. Research area Computer Science and Informatics. University of Rostock, Germany. (Information Engineering)
University of Rostock, Germany.
2016 (English)In: Exploring Services Science / [ed] Borangiu, Theodor, Dragoicea, Monica, Nóvoa, Henriqueta, Springer Berlin/Heidelberg, 2016, Vol. 247, 100-111 p.Conference paper, Published paper (Refereed)
Abstract [en]

To improve their chances of survival, enterprises need to cope with the challenges caused by today’s dynamic markets, regulations, customer demands, novel technologies, etc. The shift towards a service-oriented economy as underlined by the concept of Service-Dominant (S-D) Logic is gaining traction within the Service Science community and industry. This shift towards service-dominated business models makes it even more important for enterprises to be agile to meet the rapidly changing customer demands. This demand for agility is reinforced in the context of knowledge-based service organizations (KBSOs), for which flexible service provision is a fundamental requirement. Against this background, we argue that the capability-driven design may provide the KBSOs the required degree of flexibility. Towards this goal, we present an approach for the capability-driven design of enterprises. More precisely, our contributions are (i) the introduction of a capability-based paradigm that contributes to the design of flexible services in KBSOs, (ii) an architecture of our service design and deployment environment and (iii) a demonstration of using our approach based on a real-world use case from an organization in the utilities industry. Our results and insights are based on our work in the EU-FP7 project “Capability as a Service in Digital Enterprises” (CaaS).

Place, publisher, year, edition, pages
Springer Berlin/Heidelberg, 2016. Vol. 247, 100-111 p.
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 247
Keyword [en]
Capability as a service, Capability modelling, Context modelling, Context-aware services, Knowledge-based services, Service science
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-34925DOI: 10.1007/978-3-319-32689-4_8ISI: 000386914200008Scopus ID: 2-s2.0-84969921549ISBN: 978-3-319-32688-7 (print)OAI: oai:DiVA.org:hj-34925DiVA: diva2:1070563
Conference
7th International Conference, IESS 2016, Bucharest, May 25-27, 2016.
Available from: 2017-02-01 Created: 2017-01-31 Last updated: 2017-02-23Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Authority records BETA

Sandkuhl, Kurt

Search in DiVA

By author/editor
Sandkuhl, Kurt
By organisation
JTH, Computer Science and InformaticsJTH. Research area Computer Science and Informatics
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 20 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf