Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Crowdsourcing in Business Process Outsourcing: An Exploratory Study on Factors Influencing Decision Making
Jönköping University, School of Engineering, JTH, Computer Science and Informatics. Jönköping University, School of Engineering, JTH. Research area Computer Science and Informatics. University of Rostock, Germany and ITMO University, Russia. (Information Engineering)
SPIIRAS and ITMO University, Russia.
SPIIRAS, Russia.
2016 (English)In: Perspectives in Business Informatics Research / [ed] Václav Řepa, Tomáš Bruckner, Springer, 2016, Vol. 261, 33-49 p.Conference paper, Published paper (Refereed)
Abstract [en]

Cloud computing architectures and outsourcing of business processes into the cloud are potential candidates to increase flexibility on the enterprise side when it comes to service delivery. In this paper, we focus on a specific aspect of cloud computing and outsourcing: The use of concepts from crowdsourcing in business process outsourcing (BPO). More concrete, the question addressed in this paper is, whether crowdsourcing is a feasible approach for supporting BPO. Based on a literature study in the areas of BPO, cloud computing and crowdsourcing, this paper identifies potential factors relevant for decision making in favour or against using crowdsourcing in BPO scenarios. The factors identified are investigated in a case study from BPO, which confirms many of the factors and gives reason to believe that the work contributes to a better understanding of outsourcing decisions in BPO and the relevant factors. However, just one case study will not give a conclusive picture whether the identified factors can be assumed to be relevant for the majority of BPO cases.

Place, publisher, year, edition, pages
Springer, 2016. Vol. 261, 33-49 p.
Series
Lecture Notes in Business Information Processing, ISSN 1865-1348 ; 261
Keyword [en]
Cloud computing, Crowdsourcing, Business process outsourcing
National Category
Information Systems
Identifiers
URN: urn:nbn:se:hj:diva-34933DOI: 10.1007/978-3-319-45321-7_3ISI: 000392265100003Scopus ID: 2-s2.0-84988472454ISBN: 978-3-319-45320-0 (print)ISBN: 978-3-319-45321-7 (electronic)OAI: oai:DiVA.org:hj-34933DiVA: diva2:1070510
Conference
15th International Conference, BIR 2016, Prague, September 15–16, 2016.
Available from: 2017-02-01 Created: 2017-01-31 Last updated: 2017-02-27Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full textScopus

Authority records BETA

Sandkuhl, Kurt

Search in DiVA

By author/editor
Sandkuhl, Kurt
By organisation
JTH, Computer Science and InformaticsJTH. Research area Computer Science and Informatics
Information Systems

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 16 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf