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Personers upplevelse av att vårdas på en akutmottagning
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
Jönköping University, School of Health and Welfare, HHJ, Dep. of Nursing Science.
2017 (Swedish)Independent thesis Basic level (university diploma), 20 credits / 30 HE creditsStudent thesis
Abstract [sv]

Bakgrund: Det är uppskattningsvis 2,5 miljoner svenskar som söker akutsjukvård på akutmottagningar per år (Socialstyrelsen, 2015). Detta gör att belastningen blir hög då resurser ofta saknas vilket bidrar till ökade väntetider. Patienters missnöje och organisatoriska problem är något som ofta framkommer i media. Genom att ta reda på patienternas faktiska upplevelse skapas förutsättningar för att mottagandet och omhändertagandet kan förbättras och i sin tur också vårdsituationen på akutmottagningen.

Syfte: Med grund i Travelbees teori beskriva personers upplevelse av att vårdas på en akutmottagning.

Metod: En deduktiv litteraturöversikt genomfördes och nio artiklar analyserades utifrån Travelbees omvårdnadsteori.

Resultat: Travelbees begrepp lidande, mening, mellanmänskliga relationer, människan som individ och kommunikation utgör teman. Patienter upplever att kommunikationen mellan dem och vårdpersonal har stor betydelse. Den mänskliga kontakten som detta möte innebär gör att patienten känner sig bekräftad. Saknar patienten bekräftelse i form av mänsklig kontakt eller kommunikation leder det till missnöjdhet i vårdsituationen.

Slutsatser: Vårdpersonalens bemötande påverkar patientens upplevelse av akutmottagningen och hjälper patienterna att hantera situationen. Kontinuerlig kontakt med vårdpersonal har visat sig ha betydelse för patienten då de blir bekräftade. Sjuksköterskan bör vara medveten om vilka förväntningar patienten har och kunna hantera de olika vårdsituationerna på ett professionellt sätt.

Abstract [en]

Background:  It´ about 2,5 million Swedes who seek emergency treatment per year (Socialstyrelsen, 2015).  This leads to high pressure at the emergency department. Resources are often scarce and contributes to increased waiting times. Media shows a negative image of care and organizational problems often appears. Looking at patients' experiences of the situation at the emergency department, creates conditions for improving the healthcare situation at emergency department. 

Aim: To describe peoples experience of being treated at the emergency department by using Travelbees nursing theory.

Method: A deductive literature review was conducted and nine articles were analyzed by Travelbees nursing theory.

Results: Travelbees concepts suffering, meaning, human relation, human as an individual and communication creates theme in the result. Patients experiencing that communication between them and the healthcare professionals is of great importance. This contact makes the patient feel confirmed. If the patient feel that they are not confirmed because of lacking communication or human contact it leads to a feeling of dissatisfaction. 

Conclusion: Healthcare professional’s treatment affects the patients experience in the emergency department and helps them to cope with the situation. Continuous contact with health professionals is of importance for the patient and makes them feel confirmed. The nurse must be aware of which expectations the patient has when they seek emergency care and be able to give professional care. 

Place, publisher, year, edition, pages
2017. , 23 p.
Keyword [sv]
Akutmottagning, deduktion, patientperspektiv, Travelbee, upplevelse, Emergency department, patient view, deduction, experience, Tavelbee
National Category
Nursing
Identifiers
URN: urn:nbn:se:hj:diva-34742ISRN: JU-HHJ-OMA-1-20170146OAI: oai:DiVA.org:hj-34742DiVA: diva2:1066084
Subject / course
HHJ, Nursing Science
Supervisors
Examiners
Available from: 2017-02-02 Created: 2017-01-17 Last updated: 2017-02-02Bibliographically approved

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Citation style
  • apa
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