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Corporate reputation and the family business
Jönköping University, Jönköping International Business School, JIBS, Center for Family Enterprise and Ownership (CeFEO). Windesheim University of Applied Sciences, Netherlands.
2015 (English)In: Theoretical perspectives on family businesses / [ed] Mattias Nordqvist, Leif Melin, Matthias Waldkirch and Gershon Kumeto, Cheltenham: Edward Elgar Publishing, 2015, p. 233-252Chapter in book (Refereed)
Abstract [en]

Corporate reputation is a largely neglected topic in the family firm literature. That neglect is surprising because corporate reputation is found to be an important source of competitive advantage and can therefore be an explanatory factor for firm performance and behaviour. The purpose of this chapter is to contribute to the field of family business by demonstrating the potential of the reputation research in this field. The chapter first introduces the corporate reputation construct and how this construct and the related constructs of image and reputation capital are approached in the literature from different disciplines. The second part of the chapter provides a review of the current family business literature on this topic. Three approaches of corporate reputation have been identified: 1. Reputation of family firms as an assessment by stakeholders. 2. Reputation as a managerial goal to preserve socioemotional wealth. 3. Reputation as a communication goal or strategy of family firms. The discussion of the literature identifies major gaps in our knowledge and in our methodological orientation that represent opportunities for future research.

Place, publisher, year, edition, pages
Cheltenham: Edward Elgar Publishing, 2015. p. 233-252
Keywords [en]
family firms, corporate reputation, image, identity, reputation capital
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-34248DOI: 10.4337/9781783479665.00020ISBN: 9781783479658 (print)ISBN: 9781783479665 (print)OAI: oai:DiVA.org:hj-34248DiVA, id: diva2:1054944
Available from: 2016-12-09 Created: 2016-12-09 Last updated: 2023-10-16Bibliographically approved
In thesis
1. To be or not to be a family firm: An exploration of identity management in business families
Open this publication in new window or tab >>To be or not to be a family firm: An exploration of identity management in business families
2023 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This dissertation comprises of a cover and four separate articles, which, together, aim to advance understanding of identity processes in family firms, specifically regarding the connection of family and firm identity. This connection can have advantages and disadvantages for both the family and the firm. However, identities, whether on individual, group or organizational level, are not static, so there is no reason to assume that the connection between the identities in family firms is static.

With the goal to explore how and why business families manage the identity connection between family and firm, a longitudinal case study was conducted in which 13 family firms in the hospitality sector in the Netherlands participated. The analysis is anchored in the related theoretical concepts of identity and reputation and literature from the field of psychology.

The review of the family firm literature in paper 1 shows that reputation can be seen as a key construct from various perspectives and that it is strongly connected to family firm literature about identity, goal setting, and the behavior of family firms. The empirical findings in paper 2, 3, and 4 show that a family firm identity, and the maintenance of the connection between family and firm, can have a profound effect on identity processes on individual, family and firm level. Perceived incongruences within and between these levels are incentives for owners to renegotiate how these levels are connected, although this does not have to be a conscious process. This renegotiation can include a change in identity to restore congruence. Perceptions about both external and internal stakeholders play a very important part in the degree to which and the way in which owners connect the family identity to the firm identity. Six interrelated dimensions of identity connection management were identified.

The dissertation contributes to the family firm literature by offering explanations for the management of the identity connection on the level of firm, family and individual family members and to the corporate communications literature by highlighting the influence of the family on communication decisions and vice versa.

Place, publisher, year, edition, pages
Jönköping: Jönköping University, Jönköping International Business School, 2023. p. 141
Series
JIBS Dissertation Series, ISSN 1403-0470 ; 156
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-62670 (URN)978-91-7914-027-4 (ISBN)978-91-7914-028-1 (ISBN)
Public defence
2023-10-20, B1014, Jönköping International Business School, Jönköping, 13:15 (English)
Opponent
Supervisors
Available from: 2023-10-16 Created: 2023-10-16 Last updated: 2023-10-16Bibliographically approved

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Wielsma, Albertha

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