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The Impact of Interaction Capability Development on Logistics Innovation
Jönköping University, Jönköping International Business School, JIBS, Marketing and Logistics.
(English)Manuscript (preprint) (Other academic)
Abstract [en]

Purpose of this paper

The purpose of this research is to investigate the influence of interaction capability development on logistics innovation. This study seeks to address the following research question: how does interaction capability development impact logistics innovation at logistics firms?

Design/methodology/approach

This paper applies a qualitative research method and employs multiple case studies. Based on Johnsen and Ford’s (2006) theoretical model of interaction capabilities, six in-depth case studies comprising 28 interviews have been conducted.

Findings

Interaction capabilities enable logistics firms them to proactively identify customer needs and translate the needs into new service offerings. The development of interaction capability guides logistics firms to innovate in the right direction and at the same time helps them to overcome barriers in the innovation process. All elements of the interaction capability set are necessary but the cultural interaction capability is the most critical.

Research implications/limitations

This study focuses on interaction capability development from the logistics firm perspective. Future research can take both the logistics firm and the customer perspectives into consideration.

Practical implications

Executives at logistics firms can concentrate on the development of interaction capabilities to capture and to exploit opportunities in order to generate innovative offerings. In particular, executives need to aim for and consider the development of cultural interaction capability at each stage of the whole innovation process.

What is original/value of paper

This paper contributes to the existing knowledge on logistics innovation and offers insights into interaction capabilities developed towards logistics innovation.

Keyword [en]
Logistics innovation, networks, interaction capability, third party logistics, proactive
National Category
Business Administration
Identifiers
URN: urn:nbn:se:hj:diva-31953OAI: oai:DiVA.org:hj-31953DiVA: diva2:1034036
Note

A similar version has been presented at NOFOMA 2011 as full competitive paper

Available from: 2016-10-11 Created: 2016-10-11 Last updated: 2016-10-11Bibliographically approved
In thesis
1. Innovation and network development of logistics firms
Open this publication in new window or tab >>Innovation and network development of logistics firms
2011 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This compilation thesis consists of a cover and five appended articles. The research purpose of this thesis is to investigate the third party logistics phenomena from the logistics firm’s perspective with a focus on logistics innovation and network development. The thesis applies a qualitative research method and employs multiple case studies. Resource-based view, industrial network approach and strategy-as-practice perspective have been applied and combined to analyze the empirical findings.

It is found that logistics firms focus on customers’ requirements and they provide differentiated services accordingly. Based on the type of customers and the region served, each logistics firm innovates in a different way. The logistics innovation process is complicated and it includes both top-down and bottom-up process. Both intra-organizational interactions and inter-organizational interactions are critical for logistics firms to generate logistics innovation. Besides, the interaction capabilities are crucial for logistics firms to innovate. The development of interaction capabilities enables logistics firms to proactively identify customer needs and to translate customer requirements into new service offerings. The development of interaction capabilities also guides logistics firms to innovate in the right direction and helps them to overcome barriers. Further, a theoretical model is developed to illustrate that logistics firms have clear differences in capabilities and network focus. These firms follow different dominating logics of value creation, developing their service networks in various ways.

The thesis addresses two critical issues, logistics innovation and network development. Theoretically, it contributes to the third party logistics literature in general and to the logistics innovation research in particular as well as the network development of logistics firms. Adopting several theoretical frameworks, the thesis takes a closer look at the logistics innovation process in logistics firms. Empirically, the thesis covers logistics firms both in Sweden and China, turning it into an international investigation of the how and why of logistics innovation.

Place, publisher, year, edition, pages
Jönköping: Jönköping University, Jönköping International Business School, 2011. 96 p.
Series
JIBS Dissertation Series, ISSN 1403-0470 ; 72
National Category
Business Administration
Identifiers
urn:nbn:se:hj:diva-31955 (URN)
Supervisors
Available from: 2016-10-11 Created: 2016-10-11 Last updated: 2016-10-11Bibliographically approved

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