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Extended service use and new product possibilities in Swedish trucking
Jönköping University, School of Engineering, JTH. Research area Industrial Production.
Jönköping University, School of Engineering, JTH. Research area Industrial Production. Jönköping University, School of Engineering, JTH, Industrial Engineering and Management.
Lappeenranta University of Technology, Kouvola Research Unit, Kouvola, Finland.
2014 (English)In: World Review of Intermodal Transportation Research (WRITR), ISSN 1749-4729, E-ISSN 1749-4737, Vol. 5, no 1, 80-98 p.Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to examine how extended services from vehicle manufacturers can enhance value and reduce risk for transportation companies. The research shows that some transportation companies found extended services useful in order to enhance value and to decrease risks, while some of the companies mentioned advantages of not using extended services. Increased customer service and increased up time are some of the value factors. Decreased number of delays and decreased likelihood of breakdowns are some of the risk factors mentioned by the case companies. This study contributes the knowledge by examining the transporters' experiences of using extended services. The study also identifies feedback loop to develop further physical products based on case study and user service package experiences - one key component in the further development is to use simultaneously financial and overall service packages.

Place, publisher, year, edition, pages
2014. Vol. 5, no 1, 80-98 p.
Keyword [en]
transport, servitisation, new products, finance, service packages, product-service systems, extended service use, Sweden, trucking industry, risk reduction
National Category
Transport Systems and Logistics
Identifiers
URN: urn:nbn:se:hj:diva-25069DOI: 10.1504/WRITR.2014.065061Scopus ID: 2-s2.0-84931830413Local ID: JTHIndustriellISOAI: oai:DiVA.org:hj-25069DiVA: diva2:758137
Available from: 2014-10-24 Created: 2014-10-24 Last updated: 2016-11-29

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Yurtkulu, Emine ZehraHilletofth, Per
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CiteExportLink to record
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Cite
Citation style
  • apa
  • harvard1
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
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  • Other locale
More languages
Output format
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  • asciidoc
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