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Value and risk of extended services within Swedish road freight sector
Högskolan i Jönköping, Tekniska Högskolan, JTH, Industriell organisation och produktion. Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsmiljö Industriell produktion.
Högskolan i Jönköping, Tekniska Högskolan, JTH, Industriell organisation och produktion. Högskolan i Jönköping, Tekniska Högskolan, JTH. Forskningsmiljö Industriell produktion.ORCID-id: 0000-0002-8305-4412
Lappeenranta University of Technology, Finland.
2013 (engelsk)Inngår i: Proceedings of the 20th International Annual EurOMA Conference, International Annual EurOMA Conference, 2013Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

The purpose of this study is to examine, how extended services from vehicle manufacturers can enhance value and reduce risk for transportation companies. The research shows that some transportation companies found extended services useful in order to enhance value and to decrease risks, while some of the companies mentioned advantages of not using extended services. Increased customer service, increased up-time are some of the value factors. Decreased number of delays, decreased likelihood of breakdowns are some of the risk factors mentioned by the case companies. This study contributes the knowledge by examining the transporters’ experiences of using extended services.

sted, utgiver, år, opplag, sider
International Annual EurOMA Conference, 2013.
Emneord [en]
Transportation, Servitization
HSV kategori
Identifikatorer
URN: urn:nbn:se:hj:diva-22518OAI: oai:DiVA.org:hj-22518DiVA, id: diva2:661122
Konferanse
EurOMA Conference Ireland
Tilgjengelig fra: 2013-10-31 Laget: 2013-10-31 Sist oppdatert: 2018-09-13bibliografisk kontrollert

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Yurtkulu, Emine ZehraHilletofth, Per

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