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Human Control Capabilities
University of Applied Sciences Northwestern Switzerland.
University of Applied Sciences Dresden.
Jönköping University, School of Engineering, JTH, Industrial Engineering and Management. Jönköping University, School of Engineering, JTH. Research area Industrial Production.
University av Bamberg.
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2011 (English)In: Behavioral Operations in Planning and Scheduling / [ed] Jan C. Fransoo, Toni Wäfler, John Wilson, Springer, 2011Chapter in book (Other academic)
Abstract [en]

This chapter has been triggered by the experience that the implementation of new information technology (IT) supporting planning, scheduling, and control – although being more sophisticated than earlier systems – does not necessarily result in better control. Also, the experience was made that the implementation of the same IT leads to different results in similar organisations. Against this background, we introduce a process model of control (Sect. 10.2). The model proposes a set of interrelated factors determining control. At its core it assumes that control results as a fit of control requirements and control behaviour. The former is determined by operational uncertainties the latter by control opportunities, control skills and control motivation. Since the implementation of a new IT can have an impact on all these factors it can lead to a misfit of control behaviour and control requirements and hence to low control – even if the new IT itself is more powerful than the old IT. Furthermore, we also discuss motivational influences these changes may have on human behaviour (Sect. 10.3). Finally we derive some practical dos and don’ts when implementing new IT (Sect. 10.4).

Place, publisher, year, edition, pages
Springer, 2011.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:hj:diva-13776ISBN: 978-3-642-13381-7 (print)OAI: oai:DiVA.org:hj-13776DiVA, id: diva2:369823
Available from: 2010-11-12 Created: 2010-11-12 Last updated: 2011-12-14Bibliographically approved

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Karltun, JohanBruch, Jessica

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