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Technology acceptance research: Reflections on the use of a theory
Jönköping University, Jönköping International Business School, JIBS, Informatics.
2012 (English)In: Management and Information Technology: Challenges for the modern organization / [ed] Peter Dahlin och Peter Ekman, New York: Routledge, 2012, p. 176-190Chapter in book (Refereed)
Abstract [en]

The technology acceptance model (TAM) assumes that an individual’s acceptance of an information system is a necessary predecessor of actual use of the information systems, and that acceptance is determined by two major factors; perceived usefulness and perceived ease of use. Although being one of the most applied theories in information systems research since its introduction in 1989, TAM has been a target of criticism on behalf of being too simplistic, not taking user’s organizational contexts in account and avoiding controversial issues concerning the use of information systems by concentrating too much on the individual user’s self-reported perceptions. To refute the criticism, a number of extensions of TAM has been developed and tested, the most influential being Unified Theory of Acceptance and Use of Technology (UTAUT), which was presented in 2003 introducing the core constructs of performance expectancy, effort expectancy, social influence and facilitating conditions as influencing factors of user acceptance. The chapter provides a review of information systems research that applies technology acceptance models and gives advice to researchers, students and practitioners, who wish to use technology acceptance models in research and evaluation of information systems use in different contexts.

Place, publisher, year, edition, pages
New York: Routledge, 2012. p. 176-190
Series
Routledge Studies in Innovation, Organization and Technology ; 21
Keywords [en]
Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology, Virtual Learning Environments
National Category
Human Aspects of ICT
Identifiers
URN: urn:nbn:se:hj:diva-13105ISBN: 978-0-415-88816-5 (print)ISBN: 978-0-203-13452-8 (print)OAI: oai:DiVA.org:hj-13105DiVA, id: diva2:350050
Available from: 2010-09-09 Created: 2010-09-09 Last updated: 2016-02-05Bibliographically approved

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Keller, Christina

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