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Care management in practice: on the use of talk and text in gerontological social work
Jönköping University, School of Health Science, HHJ. Research Platform of Social Work. Jönköping University, School of Health Science, HHJ, Dep. of Behavioural Science and Social Work. (Äldres livsvillkor och omsorg)ORCID iD: 0000-0002-1443-5895
2010 (English)In: International Journal of Social Welfare, ISSN 1369-6866, E-ISSN 1468-2397, ISSN 1369-6866, Vol. 19, no 3, p. 339-347Article in journal (Refereed) Published
Abstract [en]

This is a study of encounters between social workers and citizens in one welfare organisation, the municipal old age care system. The article sheds light on how older persons’ claims are dealt with in the processing of applications for home care, and how their needs of care are assessed. Twenty encounters between social workers and older persons were studied using discourse analysis. The findings show how discursive practices are part of the routine when older people’s applications for old age care are processed. The application handling follows an agenda-bound pattern that is visible in the encounters. In these standardized procedures, oral discourse is embedded in routines that also include the use of texts. However, within this institutional order, there is also an important element of negotiation between the parties. It is therefore claimed that this type of institutional encounters include a negotiated order which does not exist on its own, but has to be continuously achieved in the ongoing interaction.

Place, publisher, year, edition, pages
Oxford, UK: Wiley-Blackwell , 2010. Vol. 19, no 3, p. 339-347
Keywords [en]
assessment, elder care, institutional discourse, social work, gerontology
National Category
Social Work
Identifiers
URN: urn:nbn:se:hj:diva-13039DOI: 10.1111/j.1468-2397.2010.00733.xOAI: oai:DiVA.org:hj-13039DiVA, id: diva2:348219
Available from: 2010-09-03 Created: 2010-09-03 Last updated: 2019-08-26

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
  • html
  • text
  • asciidoc
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