Dark vs Light: A Study on Dark Mode's Effects on User Trust and Brand Perception
2024 (English)Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE credits
Student thesis
Abstract [en]
With the emergence of Dark Mode as a user interface design trend, it has increasingly been employed in operating systems, websites, and applications. There are several benefits to using Dark Mode: it can save battery life, reduce eye strain, is suitable for dark environments, and can be used as a reason for branding. This study aims to investigate whether Dark Mode applied to mobile commerce platforms impacts user trust and users’ perception of a brand in comparison to Light Mode. This study used a mixed-methods approach, including A/B testing followed by a questionnaire with Likert scale questions and open-ended questions, and involved 24 participants who were split into two groups, one testing a Light Mode version of a mobile commerce prototype and one testing a Dark Mode version. The results showed that while the Light Mode participant group had similar thoughts and feelings of the app which were mostly positive, the Dark Mode participant group was divided in their thoughts and feelings of the application related to trustworthiness and the perception of the brand. Dark Mode negatively impacts user trust and negatively impacts users’ perception of a brand. The findings of this study provide meaningful insights into the field of user interface design and branding and can serve as a reference for future studies within the field.
Place, publisher, year, edition, pages
2024. , p. 51
Keywords [en]
Dark Mode, Dark Theme, Display Mode, UI Design, Trust, User Trust, Brand Perception, Mobile Commerce
National Category
Design Visual Arts
Identifiers
URN: urn:nbn:se:hj:diva-65178OAI: oai:DiVA.org:hj-65178DiVA, id: diva2:1874431
Subject / course
JTH, Informatics
Supervisors
Examiners
2024-07-292024-06-202024-07-29Bibliographically approved